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Publications> Purchasing Update - Volume 63 March 2006

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Purchasing Update - Volume 63 March 2006

Measuring Procurement Performance

In this edition, followed by the June edition of Purchasing Update, Queensland Purchasing intend to present a two part series on “Measuring Procurement Performance”. This series is not intended to be a complete “how to guide”, but rather to promote the benefits of measuring procurement performance and provide some ideas to assist Procurement Professionals in how to establish and implement these concepts.

Whether you are involved in ordering supplies developing a new procurement strategy or a tender evaluation process, the measurement of the performance of these activities is important. All agencies need to establish systems that collect information on how well procurement activities are conducted.

This series will cover the key concepts of measuring procurement performance. Covering:

Part one
March Edition

  • Why should you measure Procurement in your organisation?
  • What to consider prior to measuring procurement?
  • What should you measure?

Part two
June Edition

  • How do you measure procurement?
  • How do you implement these measures in your organisation?
  • How should these measures be used?

Measuring Procurement Performance – Part one

Why measure procurement?

FACT: Unless you measure procurement you don’t know how well it’s performing.

There are various reasons for measuring procurement performance. Some of the main reasons are:

  1. It provides feedback on the extent to which the planned outcomes for procurement are being achieved in your organisation.
  2. It provides information for analysis and decision making (helps to identify where you can improve).
  3. It provides information to executive management about the effectiveness, value and probity of the procurement activity undertaken, and hence contributes to the recognition of the procurement function.
  4. It provides focus and motivation for procurement staff (it can be used for team goal setting and personal development plans for procurement staff).

What to consider prior to measuring procurement?

Are perceptions a reality?
It is critical that Procurement Performance Measures are identified as those measures that capture the performance of the entire procurement activity. The scope or range or procurement measures that you introduce will influence how the procurement function will be perceived by management and what value or worth is attached to procurement in the organisation. For example:

Focus of Performance measures

View of Procurement

 

 

If we focus on operational outcomes only.

Procurement is likely to be viewed as an administrative function.

 

 

If we focus on operational outcomes and tactical activity.

Procurement is likely to be viewed as a commercial function and value adding.

 

 

If we focus on operational outcomes, tactical activity and strategic planning and outcomes.

Procurement is likely to be viewed as a core business function integral to achieving better business outcomes.

Performance Objectives

In the review of procurement performance of an organisation there are a number of characteristics to be measured. Generally, the key procurement outcomes required by any organisation are:

Value for money

Covers both financial and non financial benefits to the organisation. This also includes the contribution the agency can make in advancing Government Priorities.

Efficiency

 

Covers the efficiency of processes, practices and systems.

Probity

Covers the transparency of the processes and practices of engaging suppliers.

The agency could establish a range of measures that evaluate each of the above.

What should you measure?

It is critical that what is measured is:

Unfortunately, there is not a one size fits all solution as the structure of procurement varies from agency to agency. For example, some agencies may process large volumes of simple transactions, while others may manage fewer high value/high risk contracts that require intensive management.

However, to assist Procurement Professionals in better understanding the concept of measuring procurement performance, the following table outlines the key areas of focus and provides some examples of performance indicators.

Procurement Function

Procurement Activity

Examples of procurement performance measures

Operational Procurement

Procurement transactional activity

  • Percentage of orders delivered on time.
  • Percentage of automated purchase orders.
  • Value per order (to assist in identification of low value transactions to either automate or consolidate).

 

Inventory management

  • Backorders (measures warehouse, procurement and supplier performance).
  • Stockturns (balance between holding minimum stock yet meeting the needs of the organisation).
  • DIFOT (internal delivery in full on time.)

 

Invoicing and payment

  • Percentage of electronic payment v’s manual payments (looking for opportunities to automate).
  • Percentage of direct invoicing without a purchase order (aim to achieve 80% of invoices linked to a purchase order).
  • Percentage of corporate card expenditure against total expenditure (use of corporate card should only be for low risk, low value non-recurring purchases

Tactical Procurement

Planning for significant purchases

  • Outcomes achieved through the development of each new procurement strategy, e.g. percentage of local companies engaged, percentage of “green” products purchased, whether new suppliers are developed in a limited market; and savings achieved.

 

Engaging the supply market

  • How well the organisation followed process to ensure open and honest fair dealing (e.g. Supplier complaints).

 

Managing arrangements
  • Percentage of utilisation against contracts.
  • Supplier performance against contract (i.e. quality, service and deliver).
  • Percentage of total spend covered by formal procurement arrangements (including construction, ICT, facilities).

Strategic Procurement

Procurement strategies

 

  • Percentage of spend covered by strategies for significant purchases.

 

Procurement systems and procedures
  • How well business systems and process are aligned to the organisations needs. This includes how they are integrated, automated, documented and understood.

 

People

 

  • The skills and number of procurement staff relative to the complexity of procurement activity within the organisation.

Feedback on part one

We are part of a procurement network that encourages sharing of information across the sector. This is yet another great opportunity to help fellow procurement professionals to further develop their procurement capabilities. Queensland Purchasing would appreciate feedback on your experience with performance measuring in procurement. What worked well and also the things that didn’t.

Please e-mail your feedback to: betterpurchasing@qp.qld.gov.au with email subject: Performance Measurement.

What to expect in part two June edition:

Long service recognised

Eleven Queensland Purchasing staff were acknowledged for their service to the Department of Public Works at an awards ceremony hosted by Queensland Purchasing Director, Evelyn Jelliffe.

In presenting the awards, Deputy Director-General Tony Waters thanked all of the award recipients for their service and dedication in a department which has seen tremendous change over the years.

Through their loyalty and commitment the award recipients have assisted Queensland Purchasing in becoming the recognised leader in procurement policy and practice in Queensland and their excellent work continues to improve procurement outcomes for the State.

It is often too easy to overlook, or take for granted the years of the dedicated service of our Queensland Government staff, which is why the formal recognition and acknowledgment of such commitment is celebrated through Long Service Awards.

Queensland Purchasing staff members who received long service awards:

15 years service

25 years service

30 years service

35 years service

40 years service


Front Row: Leah Walker, Susan Brockwell, Karen Askew, Cathy O’Leary.
Back Row: Tony Waters, Rodney Jay, Jim Bothwell, Bob Orchard, Larry Ross, Dennis Hood, Morrie Griffin, Maurie McKenzie, Evelyn Jelliffe.


ECO-Buy: greening your procurement

Queensland Purchasing is considering a range of options to help agencies buy environmentally friendly goods and services. The aim is to provide practical assistance to purchasers, in addition to policy and guidelines.

“We’re keen to get involved in implementation,” explains Project Manager, Michelle Lavery, “because environmental procurement can significantly contribute to sustainable development in Queensland . The way to make it work is to implement a practical program that’s easy to use. One of the most successful programs we’ve seen is ECO-Buy from Victoria and it’s proven to work.”

What is ECO-Buy?

ECO-Buy is a program that has been implemented in public and private sector organisations to support buying environmentally friendly products. ECO-Buy has been operating with local councils in Victoria for five years and has been highly successful in enabling councils to buy green products. Recently, it has expanded into the business sector including clients such as Toyota Australia .

ECO-Buy works from the premise that every product purchased impacts our environment. The definition of a 'green product' is the one commonly used in the USA and Europe:

Green or environmentally preferred products are defined as products that are less damaging for the environment and/or human health than competing products that serve the same purpose.

ECO-Buy encourages you to move at a pace that is achievable and sustainable for your organisation. ECO-Buy encourages an organisation to move along the green product continuum to purchase a 'greener' product than you are currently using – there is no insistence that you buy the 'greenest' and ECO-Buy doesn’t endorse products.

ECO-Buy’s objectives

1. Motivate environmental purchasing and encourage the sustainable use of resources to:

2. Increase awareness of the range and quality of green products.
3. Support and stimulate sustainable long-term markets for green products.
4. Create networks committed to green purchasing .

Tools and Services

ECO-Buy provides the following resources:

ECO-Find : An extensive database of over 500 suppliers of green products. Search by product or category to find where to purchase the green product you are looking for.

ECO-Guide : A comprehensive green purchasing guide providing everything you need to know about establishing a green purchasing program in your organisation.

ECO-Bonus : A unique incentive scheme that rewards all ECO-Buy members for purchasing green products from participating suppliers.

ECO-Train : A tailor-made green purchasing training module to educate your staff about buying green.

7 step implementation program for green procurement

ECO-Buy is implemented in a 7 step program where the responsibility rests with the client organisation with support, resources and tools provided by the ECO-Buy program for each step.

Step 1: Senior management commitment to the ECO-Buy program

Step 2: Establish a working group (‘Green Team’)

Step 3: Adopt a green purchasing policy

Step 4: Develop an Action Plan

Step 5: Track your purchasing

Step 6: Make it business as usual

Step 7: Report to ECO-Buy

Why is ECO-Buy successful?

Although, the ECO-Buy program is voluntary, most councils in Victoria have implemented the program. The following table shows the collective expenditure of the councils from the introduction of ECO-Buy, which clearly shows the significant increase in buying green products (as opposed to their lesser green competitors).

Year

Spend on ‘green products’

No. of categories of ‘green products’

2001

$5.9 m

76

2002

$15.3 m

112

2003

$33.5 m

223

2004

$36.9 m

316

The program is practical and is aimed at the staff who actually buy and make the decisions for purchasing goods and services. It provides a range of tools, a product database and networking opportunities. ECO-Buy provides a practical advisory service, training, and one-on-one help.

ECO-Buy works because it makes buying green products easier and removes the hard work and confusion from selecting environmental goods and services.

Can it work for departments of the Queensland Government?

Queensland Purchasing is currently assessing how ECO-Buy can transfer to departments of the Queensland Government. Keep posted for updates on Queensland Purchasings website Buy Green: Sustainable Procurement.

The Victorian and New Zealand Governments are commencing their implementation of ECO-Buy.  In addition, the Local Government Association of Queensland is also keen to implement ECO-Buy.

More information

Check ECO-Buy’s website for yourself at http://www.mav.asn.au/ecobuy or contact Queensland Purchasing, on phone 3405 5125 or email betterpurchasing@qp.qld.gov.au.

2006 Procurement Professional Graduates

Following December edition’s article on the Whole of Government Graduate Development Program, eight graduates commenced their twelve month placement across the sector in January. Across the sector, attracting and retaining tertiary educated procurement professionals has become an important goal in strategic planning. The recruitment of graduates into a structured procurement program is one of a number of strategies to develop procurement capability within the Queensland Public Service.

By showcasing innovative procurement projects and the wide variety of roles within the Sector, initiatives like the Graduate Development Program will also raise the profile of procurement as a profession. As well as addressing skill shortages within procurement, graduate programs such as this are a key strategy in succession planning across the Queensland Public Service.

Graduate Program, Manager, Melissa Watson said, “The response we received for the 2006 intake was overwhelming, the standard of graduates was very high, we expect the program to grow significantly in the 2007 intake.”

Graduates have been placed in Queensland Purchasing, QR, Queensland Police, Emergency Services, Corporate Solutions Queensland and QBuild. Over the twelve month period, each graduate will have the opportunity to work in operational, tactical and strategic procurement environments. They will also develop their skills and knowledge through a range of training and networking opportunities.

Undergraduates from Business disciplines such as Finance, Commerce, Economics and Accounting are targeted through a range of marketing activities. Promotion for the 2007 intake will begin across Queensland at University Fairs in March. Applications for the 2007 program will open in August. Departments interested in the graduate procurement program, contact Alison Boundy or Melissa Watson at graduates@qp.qld.gov.au or visit http://www.qgm.qld.gov.au/graduates.


Front Row: Tage Tveit: Queensland Purchasing, David Barry: QBuild, Alex Goffey: Emergency Services, Cassie Lawrence: Queensland Police, Graduate Coordinator: Alison Boundy.
Back Row: Karen Guest: Corporate Solutions Queensland , Anthony Thompson: QR, Vanessa Read: Queensland Purchasing, Ben Woolhouse: QBuild.

State Stores to Queensland Purchasing – Then and Now

Queensland Purchasing’s hertiage dates back to colonial Queensland, with the first Government storekeeper appointed in 1869. The State Stores Board evolved from the early colonial stores and operated in the old Government Stores Building located in William Street, Brisbane, which still stands today.

A history document that details the heritage of colonial supply, development of the State Stores Board, locations of operation, State Stores management and significant events is now available on the QGM website: http://www.qgm.qld.gov.au/01_aboutus/history.htm.

For further information, please email: betterpurchasing@qp.qld.gov.au.

Profile: Daidre McDonald

Daidre McDonald, Contract Officer, Ergon Energy, Cairns shares her procurement journey, highlights and vision for the future.

Q&A

Purchasing Update: Daidre, you began your career in Purchasing on Dunk Island as a Purchasing Clerk, later island hopping to Brampton Island to another Clerk role. You then worked in Purchasing with Conrad Treasury, Gould & Kennedy and Brisbane City Council. Leading you to join Ergon Energy Corporation Ltd, Cairns four years ago, to your current role as Contracts Officer with the Contracts Group. What does your current position involve?

Daidre McDonald: My current role with Ergon Energy generally involves, developing commercially effective contract tendering strategies for the supply of goods, services and projects to all Business Units. Assisting Contract Owners to formulate effective specifications and where required author documentation to suit requirements. I liaise with internal customers on needs and assist in the establishment of outsourced supply and/or partnering agreements relating to the supply of all goods, services and projects. I also conduct external supplier negotiations, and undertake commercial and financial evaluations of tender submissions.

PU: You have held a diverse range of interesting careers which led to the opportunity working in Procurement, what have been your highlights?

DMc: My career highlight so far would be in my current role with Ergon Energy. I appreciate, it can be very difficult to get into Contracts without experience but I was very fortunate in securing employment with Ergon Energy, writing the Work Instructions for the Contracts Group. That was a major learning experience and I was then able to apply for a permanent position with the Contracts Group.

PU: Where do you see the procurement profession headed in future?

DMc: More and more goods and services will be placed under contract. It is becoming very apparent within Ergon Energy that this is the way of the future. We are better able to monitor our requirements and gain value for money by conducting our business this way. E-tendering, partnering, strategic sourcing and alliances also appear to be the way forward.

PU: What do you think is the biggest procurement challenge you have encountered?

DMc: Everyday at Ergon Energy we face huge challenges - building transmission lines, design and construction of substations, cleaning contracts, design and construct of a CSG fuelled power plant, fleet purchases, vegetation contracts, travel, period contracts for every conceivable item required to keep the power on and the list goes on. These are just a drop in the ocean of the type of contracts we become involved with.

PU: If you had three tips to share with fellow purchasing and supply professionals, what would these be?

DMc: 1) Look after your customers, 2) Accept any training offered - or take initiative and ask for training 3) Balance your work and home life.

PU: So where to from here?

DMc: While I enjoy my job as a Contracts Officer I am not closing the door to other opportunities within Ergon Energy. This is a large Corporation and there are opportunities on offer in other roles and other business units so we will just have to wait and see.

PU: Thank you Daidre for sharing your procurement journey, and experiences – best of luck for a bright future in procurement.


Ergon Energy Contracts Officer, Daidre McDonald

Australia Day Achievement Medallions 2006

Queensland Purchasing staff, Jeremy Taylor and Larry Ross were recipients of Australia Day awards presented on January 30 by the Minister for Public Works, Robert Schwarten.

Jeremy Taylor

Dr Jeremy Taylor has managed the Procurement Policy and Information Services area of Queensland Purchasing since 1995. Over the years, his expertise in complex policy analysis and policy development has been a valuable asset to Public Works.

Jeremy has managed several key projects for the Department and has provided specialist assistance to the Department of Premier and Cabinet, the Department of Foreign Affairs and the Australian Procurement and Construction Council.

Jeremy helped set up the Queensland Purchasing Training and Certification Program and has been instrumental in developing procurement as an academic discipline. His knowledge and skill in this field have earned his great respect among colleagues.


Dr Jeremy Taylor receiving his medallion from Minister Schwarten

Larry Ross

Larry Ross has been a hard-working and dedicated contributor at Queensland Purchasing since 1969, when the organisation was known as State Stores Board. During the past 36 years, he has worked in a variety of roles and has consistently demonstrated a strong commitment to both is work and to the Department.

Thanks to his great experience and knowledge in procurement, Larry regularly provides expert advice to agencies and colleagues on procurement-related issues. Because of his diligence and professionalism, he often receives positive feedback from both clients and suppliers.


Larry Ross receiving his medallion from Minister Schwarten

Congratulations to Jeremy and Larry.

2006 brings changes in Government air travel

In a busy start to 2006 the Queensland Purchasing Travel Management Unit has been involved in negotiations with the major air travel providers to Government. A ‘Roadshow’ in Brisbane and the major coastal regional centres has explained the many changes to almost 800 Travel Administrators and Bookers.

Attendees at the roadshow sessions generally found the changes to air fares and other charges relatively easy to understand. Monica Gardner, the Queensland Purchasing contact for air travel arrangements said, “Because of the changes to air fares it’s now more important than ever to comparison shop for the best air fares when making bookings on sectors serviced by both Virgin Blue and Qantas.”

"Queensland ’s Best Fare of the Day policy has saved millions of dollars in the cost of air travel and Government Travel Bookers have become very savvy at finding the right fare for the job,” said Monica. This policy is set out in the OPSC Air Travel policy which can be found on the OPSC web site at http://www.opsc.qld.gov.au. Best fare of the day does not always mean the cheapest fare available as there may be many reasons to select a higher air fare. What is important is that Bookers and Travellers select the cheapest air fare that will suit their business needs. Very often, but not always, this is one of the cheaper fares available.

Qantas is proposing to make many changes to their air travel arrangement with the Queensland Government. In addition to some improved air fare discounts the Qantas deal may now also include a new fee for domestic and international bookings through QBT, the introduction of the Qantas/American Express billing system and the possible return of the Frequent Flyer points scheme. Under the proposed new Qantas arrangement, bookers may no longer need to subtract the Government discount or rebate from the quoted fare. Qantas are proposing that their fares are quoted as net fares to which the QBT booking fee will be added. The Qantas air travel arrangement was not finalised at the time of going to print, however, all Government Travel Officers are being kept informed of the current status of negotiations.

Virgin Blue has made major improvements to their discounts offered to Government travellers. As always these Government fares are only available from the Virgin Blue Call Centre but no booking fee will be added. Many Agency staff are unaware that other Virgin Blue heavily discounted promotional fares can also be booked on the Corporate internet site. Bookers are urged to contact their Departmental Travel Coordinator to establish accounts if you cannot already make Virgin internet bookings.

"Making bookings via the Virgin Blue Corporate web site is very important for a number of reasons. Not only are a range of heavily discounted fares available but importantly, data about the level of usage of Virgin Blue is captured. This data is invaluable to QP when negotiating new deals on behalf of all Agencies," says Monica.

Attendees at the roadshows were also told of good news in relation to MacAir discounts. These have been slightly increased with the possibility that on-line booking may also be available in the near future.

News from OzJet, the latest entrant to the Australian air market, is also eagerly awaited. OzJet offers business class style seating at economy prices. Currently operating only between Sydney and Melbourne, OzJet is expected to commence limited operations from Brisbane in April.

Travel Bookers and others interested in more information on these and other travel issues should contact their Departmental Travel Coordinator in the first instance. The Queensland Purchasing Travel Management Unit may also be contacted at tmu@qp.qld.gov.au.

FTA Threshold rise

There has been a scheduled adjustment of procurement thresholds as required under the Government Procurement chapter of the Australia-United States Free Trade Agreement (AUSFTA), of which the Queensland Government is a participant.

In accordance with annex 15 A, section 8 of the AUSFTA, the United States has adjusted US government procurement thresholds covered by the agreement. The new thresholds became effective on 1 January 2006 .

The value of the revised thresholds in Australian dollar terms as calculated by the Department of Finance and Administration and the Department of Foreign Affairs and Trade is as follows:

Generally, procurements by Queensland Government entities over the above thresholds are subject to the agreement, although certain procurements are not be covered. The AUSFTA information on the Queensland Government Marketplace site has been revised accordingly.

The list of Queensland Government entities covered by the agreement can be viewed in annex 15 A Section 2 of the agreement on the Department of Foreign Affairs website http://www.dfat.gov.au. Queensland 's covered entities have been previously advised, but they do not include the portfolios of Health, Education and the Arts and Employment, Training and Industrial Relations or any Government Owned Corporations.

Queensland Purchasing helps procurement around the world

Queensland Purchasing has been asked by the Irish Government and the United Nations to assist with their procurement planning by allowing access to the online procurement profiling application developed by Queensland Purchasing.

The application, SUPREM (Supply Positioning Risk Evaluation Matrix), is used in mapping the risks associated with different types of procurement and in the development of supply strategies that manage these risks.

SUPREM was developed by Queensland Purchasing’s Senior Project Officer Mark Hoffmann, and has received recognition as an extremely useful tool for procurement planning. It is currently being used by Queensland Government agencies, some agencies in other jurisdictions and also overseas organisations.

The Irish Government and the United Nations Inter-Agency Procurement Services Office have recently entered into a licensing agreement with Queensland Purchasing for the use of SUPREM and also to further develop its capabilities.

For more information about SUPREM email suprem@qp.qld.gov.au.


Tom Murphy & Mark Hoffmann demonstrating SUPREM

Queensland Purchasing continues to advance standards of professionalism and procurement capability

As purchasing is increasingly being seen as a strategic business discipline and professional activity, Queensland Purchasing recognises the importance of ensuring our education and training programs also continue to support and advance to meet these changing dynamics.

The Queensland Purchasing’s Certification Program is a specialised progressive training and assessment system leading to academic qualifications aligned with the Australian Qualification Framework. Introduced in 2000, to support the State Purchasing Policy, the now fully established program has assisted over 8,000 officers in furthering their education and procurement profession. More recently the program was licensed for use by the NSW government through the Department of Commerce.

The program for 2006, introduces the latest procurement competency standards, a broader training curriculum with redesigned courses, assessment methodologies and educational pathways. Each certification level sets up a sound practical and academic foundation to allow officers to staircase their professional skills, qualifications and career opportunities. Articulation pathways and credit transfer, from purchasing certification Level 4 have been established through a range of graduate programs offered through tertiary institutions such as TAFE, Griffith and Central Queensland Universities.

To find out more about the 2006 calendar of training events please refer to the Queensland Purchasing website: http://www.qgm.qld.gov.au/06_training/training_calendar_2006.htm.

BUSINESS MACHINES (Multi-Function Devices (MFD), Photocopiers and Networked Printers)

Queensland Purchasing is working with agencies and Shared Service Providers (SSPs) to make it easier for you to select the right business machine for your needs. With the current hardware, maintenance, financing and consumables supply options on offer, there are well over 500 combinations that agencies can choose from. The challenge is to be able to pick the one that best meets the users’ requirements and which also represents best value for money.

What is being done?

A Technical Advisory Group (TAG) of representatives from Queensland Purchasing, Agencies and SSPs has been established. The TAG will be working to identify functional requirements and analysing TCO options for the purpose of establishing standard configurations for business machines that suit the majority of document production needs.

What will be the outcome?

The end-result is expected to be the establishment and use of several panels under one head agreement. The buyer will then access a business machine hardware guideline inclusive of a series of functionality checklists and be directed to the preferred device. A representation of the proposed solution is provided below:

The business machines solution is expected to be available later in the year and will replace the existing common use arrangements that are in place. This work also ties in with the print management strategy described in the desktop printing guideline previously issued by Queensland Purchasing.

Additional information on the benefits and processes involved in the completion of a desktop printing review can be found at: http://www.qgm.qld.gov.au/00_downloads/desktop_guide.pdf.

To find out more about the new business machines strategy please contact the following people at Queensland Purchasing.

Brett McGuiness: E: brett.mcguiness@qp.qld.gov.au

Gail Parker-Morris: E: gail.parker-morris@qp.qld.gov.au

2006 Government Buyers Networking & Information Sessions

Buyer’s forums allow government officers involved in purchasing to meet and network with buyers in regional areas, share information about procurement, and liaise with Queensland Purchasing staff.

Following the success of last years sessions, the following dates have been released for March-June, further dates for the second half of the year, will be released in June Purchasing Update.

Participation in these sessions are free. To register or for more information contact Karen Askew: karen.askew@qp.qld.gov.au or phone: 323 54329.

Code of Practice on Employment and Outwork Obligations for Textile, Clothing and Footwear

The Code of Practice on employment and outwork obligations textile, clothing and footwearsuppliers applies to all service providers engaged to supply textile articles, clothing, footwear and related goods and components to Government agencies either under or outside of arrangement QP 110 Safety Equipment, Clothing and Footwear.

In accordance with Clause 5.1 of the Code, it is the responsibility of all agencies to “provide the Chief Industrial Inspector, Department of Industrial Relations with a yearly report each August of all service providers used to acquire textile, clothing and footwear during the previous financial year.”

Purchasing officers are encouraged to familiarise themselves with their obligations in relation to the Code of Practice on employment and outwork obligations for textile clothing and footwear suppliers.

For more information visit http://www.dir.qld.gov.au/industrial/law/codes/textiles/

or contact Jeff Michael, Principal Industrial Officer, Department of Industrial Relations on (07) 3225 2068.

If you require any information in relation to arrangement QP 110 Safety Equipment Clothing and Footwear contact Tania Palmer on (07) 322 42446 or via email at Tania.Palmer@qp.qld.gov.au

Last updated 13 March 2006